The following terms and conditions govern the sale of "The Business Builder's Help Desk™" (otherwise referred to as "TBBHD") and Management Information Systems Solutions & Initiatives (hereinafter referred to as "MISSI") Products and Services.

1. Definitions:
"Products" means hardware, Software, documentation, accessories, supplies, parts, and upgrades that are determined by MISSI/TBBHD to be available from MISSI/TBBHD upon receipt of Customer's order.
"Custom Products" means Products modified, designed or manufactured to meet Customer's specific Requirements regardless of the original source of any such product or sub-somponent parts.
"License Fee" means the fee or fees designated by MISSI/TBBHD for Use of Software. Different License Fees may apply to particular Software if more than one Software License is available for that Software.
"Software" means one or more programs capable of operating on a controller, processor or other hardware Product ("Device"), and related documentation. Software is either a separate Product, included with another Product ("Bundled Software"), or fixed in a Device and not removable in normal operation ("Firmware").
"Software License" means the Software license grant and general license terms set forth herein. Each Software License has a corresponding License Fee.
"Support" means hardware maintenance and repair, Software updates and maintenance; training and other standard support services provided by MISSI/TBBHD.
"Custom Support" means any agreed non-standard Support, including consulting and custom project services.
"Use" means storing, loading, installing, executing, or displaying Software on a Device.
"Specifications" means a document that provides information specific to a Product.
"Attachments" means attachments that describe or otherwise apply to the sale or license of the Product or Support. If there are any conflicts between the various documents, those of an Attachment prevail over those of this Agreement. Customer accepts and is bound by the terms of the Agreement and the applicable Attachments by accepting delivery of the Product or Service.

2. Prices/Charges/Fees:
The amount payable for Product or Service typically will be based upon one or more of the following types of charges:
One-time and/or recurring charges, time and materials charges, and/or contract fixed price.
Additional charges may apply under certain circumstances such as when special handling and/or travel and subsistence related expenses may be incurred in the course of completing a contract to order.
Whenever additional charges apply to a contract, MISSI/TBBHD will inform Customer in advance.
Prices are valid for the period quoted by MISSI/TBBHD for the applicable purchase agreement ordering period, whichever expires first.
Product prices for an order remain valid for ninety (90) days from the original order date unless otherwise quoted by MISSI/TBBHD.
In teh event of changes to existing orders where that change results in the extention of the previously agreed delivery date beyond the above referenced validity periods will be deemed to automatically become new orders at prices in effect when MISSI/TBBHD receives such changes to those orders.
Support prices, except for Custom and prepaid Support, may be changed by MISSI/TBBHD upon sixty (60) days written notice. An increase applies on the first day of the invoice or charging period on or after the effective date specified by MISSI/TBBHD in the notice.
Prices are exclusive of, and Customer will pay applicable sales, use, consumption, goods and service, value added or like taxes wherever applicable under the relevant jurisdiction unless Customer has provided MISSI/TBBHD with an appropriate exemption certificate for the delivery jurisdiction.

3. Orders:
All orders are subject to acceptance by MISSI/TBBHD. Product orders must specify Delivery within ninety (90) days from order date, unless otherwise agreed or quoted by MISSI/TBBHD.

4. Delivery:
MISSI/TBBHD will make reasonable efforts to meet Customer's Delivery requirements. If MISSI/TBBHD is unable to meet Customer's Delivery requirements, alternative arrangements may be agreed. In the absence of such agreement, Customer's sole remedy is to cancel the order.

5. Shipping, Risk of Loss or Damage, and Title:
MISSI/TBBHD will ship according to MISSI/TBBHD's standard commercial practice, and risk of loss or damage and title will pass from MISSI/TBBHD to Customer upon delivery to the MISSI/TBBHD designated carrier for shipment to Customer or its designated location. Thereafter, Customer assumes the risk of loss or damage and title will pass to Customer. Shipping and handling are additional unless otherwise expressly indicated at time of sale. If Customer requested special packing, or shipping instructions are agreed to by MISSI/TBBHD, charges will be billed separately to Customer. Customer must notify MISSI/TBBHD within ten (10) days of the date of the invoice if any part of the purchase is incorrect or damaged.

6. Installation and Acceptance:
Product installation information is available with Products, on quotations or upon request. Installation by MISSI/TBBHD, when included in the purchase price, is complete when the Product passes MISSI/TBBHD's standard installation and test procedures.
For Products without installation included in the purchase price, acceptance by Customer occurs upon shipment from MISSI/TBBHD. For Products with installation included in the purchase price, acceptance by Customer occurs upon completion of installation by MISSI/TBBHD. If customer schedules or delays installation by MISSI/TBBHD more than thirty (30) days after delivery, Customer acceptance of the Product(s) will occur on the 31st day after Delivery. [need to review for revenue recognition. Intent is to bundle pricing for standard installation and unbundled for custom installation]

7. Payment:
Payment terms are subject to MISSI/TBBHD credit approval. Unless otherwise stated, payment is due thirty (30) days from MISSI/TBBHD's invoice date. MISSI/TBBHD may invoice parts of an order separately. Invoices for contractual support services and maintenance will be issued in advance of the Support period. MISSI/TBBHD may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other MISSI/TBBHD agreement if, after ten(10) days written notice, the failure has not been cured. Amounts delinquent beyond the payment due date are subject to a 1.5% per month late fee prorated for the number of days past due.

8. Warranty:
MISSI/TBBHD warrants that for a period of one (1) year from the date of MISSI/TBBHD's shipment of Hardware, including any related integrally installed Software if any such is supplied in direct combination therewith, to Customer, its Hardware, and any such aforementioned integral Software, to be free from defects in material and workmanship and conforms to agreed Specifications. Some newly manufactured MISSI/TBBHD Products may contain, and MISSI/TBBHD Support may use or replace with, remanufactured parts which are equivalent to new in performance. The warranty period for Hardware is a specified, fixed period commencing on its date of Delivery, or the date of installation if installed by MISSI/TBBHD. MISSI/TBBHD warrants for a period of ninety (90) days from the date of MISSI/TBBHD's shipment of Software to Customer, that Software will not fail to execute its programming instructions due to defects in materials and workmanship when properly installed and used on the Device designated by MISSI/TBBHD. MISSI/TBBHD further warrants that MISSI/TBBHD owned standard Software will substantially conform to Specifications. MISSI/TBBHD does not warrant that Software will operate in hardware and software combinations selected by Customer, or meet requirements specified by Customer. MISSI/TBBHD does not warrant that the operation of Products will be uninterrupted or error free. If MISSI/TBBHD receives notice of defects or non-conformance to hardware Specifications, or substantial non-conformance to MISSI/TBBHD owned standard Software Specifications during the warranty period, MISSI/TBBHD will, at its option, repair or replace the affected Products. The warranties provided herein will apply only to those Products and Support which are branded by MISSI/TBBHD with a MISSI/TBBHD trademark ("MISSI/TBBHD Branded"). What about MISSI/TBBHD Technologies Software products? MISSI/TBBHD will resell those products. MISSI/TBBHD does not warrant any third party Products or Support even if included with other MISSI/TBBHD Branded Products or Support. Furthermore, MISSI/TBBHD provides all such third party Products and Support AS IS. However, the original manufacturers or suppliers may provide their own warranties as specified in the documentation accompanying such third party Products and Support.
The above warranties do not apply to defects resulting from:
1) Improper or inadequate maintenance by Customer;
2) Customer or third party supplied software;
3) Unauthorized modification;
4) Improper use or operation outside of the Specifications for the Product;
5) Abuse, negligence, accident, loss, or damage in transit;
6) Improper site preparation;
7) Unauthorized maintenance or repair.
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, MISSI/TBBHD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

9. Support:
Customer may order Support from MISSI's or TBBHS's then current Support offering respectively per the production origin of the issue under warranty. Some Support (and related Products) may not be available in all countries. Orders for Support are subject to the terms of the Support Exhibit or quotation in effect on the date of order. To be eligible for Support, Products must be at current specified revision levels and, in MISSI/TBBHD's reasonable opinion, in good operating condition. Support does not cover any damage or failure caused by: 1) Use of non-MISSI media, supplies, and other products or 2) Site conditions that do not conform to MISSI/TBBHD's site specifications or 3) Neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer, work or 4) Modification by people other than MISSI employees or by subcontractors, or by any other causes beyond MISSI/TBBHD's control.
Customer may delete Products under Support or cancel Support orders upon thirty (30) days written notice unless otherwise agreed in a Support agreement.
MISSI may cancel Support orders or delete Products no longer included in MISSI/TBBHD's Support offering upon sixty (60) days written notice unless otherwise agreed in a Support agreement.

10. Licenses:
In return for the License Fee, MISSI/TBBHD respectively depending upon the origin of the subject matter, grants Customer a non-exclusive license to Use the object code version of the Software listed in Customer's order in conformance with:
1) The terms set forth herein; and
2) Use restrictions and authorizations for the Software specified by MISSI/TBBHD in its quotation, invoice or terms that accompany the Software; and
3) MISSI/TBBHD's third party suppliers' terms that accompany the Software.
Unless otherwise specified, in return for the applicable License Fee, MISSI/TBBHD grants Customer a license to Use one copy of the Software on one Device at any one time. Unless otherwise specified, all Software Licenses will be perpetual unless terminated.
Software is owned and copyrighted by MISSI/TBBHD or by third party suppliers. Customer's Software License confers no title or ownership and is not a sale of any rights in the Software. Third party suppliers may protect their rights in the Software in the event of any infringement.
Unless otherwise permitted by MISSI/TBBHD, Customer may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software on a backup Device, provided that copies and adaptations are used in no other manner and provided further that the Use on the backup Device is discontinued when the original or replacement Device becomes operable.
Customer must reproduce all copyright notices in or on the original Software on all permitted copies or adaptations. Customer may not copy the Software onto any public or distributed network.
Bundled Software or Firmware provided to Customer may only be used when operating the associated Device in configurations as sold or subsequently upgraded by MISSI/TBBHD. Customer may transfer Firmware only upon transfer of the associated Device.
Updates, upgrades, or other enhancements are available under MISSI/TBBHD Support agreements. MISSI/TBBHD reserves the right to require additional licenses and fees for Use of the Software on upgraded Devices.
Customer will not modify, disassemble, or decompile the Software without MISSI/TBBHD's prior written consent. Where Customer has other rights under statute, Customer will provide MISSI/TBBHD with reasonably detailed information regarding any intended disassembly or decompilation. Customer will not decrypt the Software unless necessary for legitimate use of the Software and then only after receiving written agreement from MISSI/TBBHD.
Customer's Software License is transferable subject to MISSI/TBBHD's prior written authorization and payment to MISSI/TBBHD of any applicable fee(s). Upon transfer of the Software License, Customer will immediately deliver all copies of the Software to the transferee. The transferee must agree in writing to the terms of Customer's Software License. All Software License terms will be binding on involuntary transferees, notice of which is hereby given. Customer's Software License will automatically terminate upon transfer.
MISSI/TBBHD may terminate Customer's or any transferee's or sublicensee's Software License upon notice for failure to comply with any applicable Software License terms. Immediately upon termination, the Software and all copies of the Software will be destroyed or returned to MISSI/TBBHD. Copies of the Software that are merged into adaptations, except for individual pieces of data in Customer's or transferee's or sublicensee's database, will be removed and destroyed or returned to MISSI/TBBHD. With MISSI/TBBHD's written consent, one copy of the Software may be retained subsequent to termination for archival purposes.

11. Intellectual Property Rights:
MISSI/TBBHD will defend or settle any claim against Customer that MISSI/TBBHD Branded Products or Support (excluding Custom Products and Custom Support), delivered under these MISSI/TBBHD Terms and Conditions of Sale and Service, that infringe a patent or copyright, trade secret or trademark in the country where Products are used, sold or receive Support, provided Customer: 1) promptly notifies MISSI/TBBHD in writing; and 2) cooperates with MISSI/TBBHD in, and grants MISSI/TBBHD sole control of the defense or settlement.
If a claim is made or appears likely to be made, customer agrees to permit MISSI/TBBHD to enable Customer to continue to use, modify or replace the Product with one that is functionally equivalent. If MISSI/TBBHD determines that none of these alternatives is reasonably available, MISSI/TBBHD will refund Customer's purchase price upon return of the Products at the Product's then net book value.
MISSI/TBBHD has no obligation for any claim of infringement arising from:
1) MISSI/TBBHD's compliance with Customer's designs, specifications or instructions;
2) MISSI/TBBHD's use of technical information or technology provided by Customer;
3) Product modifications by Customer or a third party;
4) Product use prohibited by Specifications or related application notes; or
5) Product use with products that are not MISSI/TBBHD Branded.
These terms state MISSI/TBBHD's entire liability for claims of intellectual property infringement.

12. Limitations of Liability and Remedies:
To the extend that MISSI/TBBHD is held legally liable to a Customer, MISSI/TBBHD's total liability is limited to no more than 1) payments referred to in the Intellectual Property Rights section above;
2) damages for bodily injury, direct damages to tangible property of up to $1 million or,
3) the amount of any other actual direct damages up to the lesser of $1 million or the charges for the Product or Service that is the subject of the Claim.
Notwithstanding the Section 11 above, in no event will MISSI/TBBHD or its affiliates, subcontractors or suppliers be liable for any of the following: Incidental, special or consequential damages including downtime costs or lost profits.

13. General:
1) The Parties hereby agree that they may do business electronically, including contract formation, order placement and acceptance. Any orders placed by Customer and accepted by MISSI/TBBHD on any MISSI/TBBHD website or MISSI/TBBHD/Customer extranet site will create fully enforceable obligations that will be subject to the terms hereof. Such orders and acceptances will be deemed for all purposes to be:
a) Business records originated and maintained in documentary form,
b) A "writing" or "in writing,"
c) "Signed";
d) An "original" when printed from electronic files or records.
The Parties further agree not to contest the validity or enforceability of such transactions under the provisions of any applicable law relating to whether certain agreements are to be in writing or signed by the Party to be bound thereby and will be admissible if introduced as evidence on paper in any judicial, arbitration, mediation, or administrative proceeding to the same extent and under the same conditions as other business records originated and maintained in documentary form. In addition, the Parties agree that transactions may be conducted through Electronic Data Interchange or other electronic methods, as agreed by the Parties.
Customer and MISSI/TBBHD will adopt commercially reasonable security measures to limit access to passwords and to limit access to unauthorized use of the sites or issuance of messages caused by the failure of its security measures.
2) MISSI/TBBHD will not be liable for performance delays or for non-performance, due to causes beyond its reasonable control.
3) If either party becomes insolvent, is unable to pay its debts when due, files for bankruptcy, is the subject of involuntary bankruptcy, has a receiver appointed, or has its assets assigned, the other party may cancel any unfulfilled obligations.
4) Customer may not assign any rights or obligations hereunder without prior written consent from MISSI/TBBHD.
5) Customer who exports, re-exports or imports Products, technology or technical data purchased hereunder, assumes responsibility for complying with applicable laws and regulations, and for obtaining required export and import authorizations. MISSI/TBBHD may suspend performance if Customer is in violation of applicable regulations.
6) Disputes arising in connection with these MISSI/TBBHD Terms and Conditions of Sale and Service will be governed by the laws of the country and locality in which MISSI/TBBHD accepts the order.
7) Provisions herein which by their nature extend beyond the termination of any sale or license of Products or Support will remain in effect until fulfilled.
8) If any term or provision herein is determined to be illegal or unenforceable, the validity or enforceability of the remainder of the terms or provisions herein will remain in full force and effect.
9) These MISSI/TBBHD Terms and Conditions of Sale and Service and any Attachments constitute the entire agreement between MISSI/TBBHD and Customer, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. Customer's additional or different terms and conditions will not apply.
10) Customer's purchase or license of Products and Support will constitute Customer's acceptance of these MISSI/TBBHD Terms and Conditions of Sale and Service, which may not be changed subsequently except by agreed amendment signed by an authorized representative of each party.